More than most years, it’s hard to look ahead to 2021 without looking back at 2020. A global pandemic, a massive economic collapse, and the impact of lockdowns—it was an unusual year of extraordinary challenges. In 2021, it’s time to restart the engines, but things are going to look different, feel different. 2020 has changed us, the way we do business, the way we connect. In 2021, but we’re not driving toward the same world we left behind in 2019.